CWC Group Ltd is registered in England and Wales (Registration Number 3410466) and is committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.

 

We are committed to protecting your privacy.

CWC takes data privacy very seriously.  We always manage data responsibly and never share data with any third party.

CWC only holds and processes data where the company has a legitimate interest, this largely revolves  around keeping our clients, relevant industry professionals who will benefit from our products & services, industry professionals who have shown an interest in CWC or similar products to CWC, informed about our product & services.

All client data is held and processed on an electronic CRM system in order that the company meets the highest standards in terms of data security.   Holding data on an electronic system also enables clients to have control and a choice.


CWC  Legitimate Data Criteria

CWC will only hold the necessary information on clients or relevant industry professionals who will benefit from our products and services or have shown an interest in CWC or similar products to CWC which enables us to do 4 things;

  • Profile relevant contacts that can be targeted for products that are relevant for their position.
  • Carry out sales and marketing communication.
  • Track their interaction with the company.
  • Record any preferences. e.g. unsubscribes

Therefore we will hold details such as name, company name, company type, job title, contact details,  region of interest.  For clients that have attended a CWC event we will also hold past transaction history.


Processing of Data

Only data that meets the company’s data criteria will be permitted to go onto the CRM system.

The data may come from the following sources

  1. From individuals entering information on our website(s)
  2. Client attendance at our events or training courses.
  3. Targeted research carried out by CWC staff members.
  4. Data provided by a PCO client for the purpose of promoting their event.
  5. Targeted research data coming from relevant third parties.  (This data will require a Company Director to review and approve before it goes onto the CRM system)

The CRM system will provide the facility to ensure that each individual record is clearly tagged with both Opt-in and Unsubscribe status for the company as a whole.
The Company will only carry out email marketing campaigns using data that is on its CRM system.


Rights of Individuals

Rights to:

  • Be informed about the data we hold on them.
  • Have the data corrected if it is inaccurate or incomplete.
  • Have data erased from CWC
  • Restrict how CWC processes their data
  • Object to how the CWC processes their data


Types of communications

By submitting your email address you are consenting to receive the particular piece of information you requested, as well as allowing us to send you appropriate and useful communications regarding our events and services. This includes, but is not limited to; invitations to our industry-leading events and webinars, our latest assets (whitepapers, guides, reports, infographics, videos and case studies) and promotional offers on related services.

At any time, you can update your preferences by clicking the link in any emails you receive from us. The link will always be in the footer of the email. You can also stop receiving emails from us using the unsubscribe link options, also found in the footer of our emails. Please note, changes to preferences and unsubscribe options will not affect service emails we are obliged to send to you, once you have registered for an event, for instance.


Information Collected

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.


Information Use

We use the information collected primarily to process the task for which you visited the website. Data collected in Europe is held in accordance with the General Data Protection Regulation (GDPR). All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.


IP address lookup

Our company uses third parties to provide information about visitors to our websites. When you visit our websites we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data.


Website cookies and link tracking

Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages have been clicked or viewed during a session. If you have provided us with personal data, completing a contact form for example, we may associate this personal data with other information. This will allow us to identify and record what is most relevant to you.

By using your browser controls, you are always in control of the cookies we store and access on your computer. More information on how to control cookies and limit personal data processing can be found at www.youronlinechoices.com/uk/five-top-tips.


Cookies

Your Internet browser has the in-built facility for storing small files – “Cookies” – that hold information which allows a website to recognise you as a user. Our website takes advantage of this facility to enhance your experience. We use a number of these cookies for analytical purposes, and these are described in detail below. By using this website, you consent to the use of cookies for these purposes.

We use a combination of both session and persistent cookies. Session cookies keep track of your current visit and how you navigate the site, persistent cookies enable our website to recognise you as a repeat visitor when you return. The session cookies will be deleted from your computer when you close your browser. Persistent cookies will be removed on a pre-determined expiry date, or when deleted by you.

Most web browsers allow user privacy settings to block either all cookies, or third party cookies. Blocking cookies will, however, have a negative impact upon the usability of many websites, including this one. Please visit www.aboutcookies.org for comprehensive information on how to change your cookie settings in a wide variety of different web browsers.


Google Analytics Cookies

Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This in turn allows optimisation of the content and pages on our websites and the marketing programs that drive traffic to the website. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following url – https://tools.google.com/dlpage/gaoptout


Salesfusion Cookies

Salesfusion is a tool that identifies the business or organisation that website visitors belong to, based on a reverse IP Lookup. Salesfusion also use cookies to process this identification, and personal information about individual users is stored. Cookies used by Salesfusion store information about your current web browsing session (pages viewed, time on site etc.) and the dates and times of previous website visits.

This information is used by CWC Group to profile website visitors, in order to better understand the way in which our website content is viewed by different segments. It is also used to identify the types of organisations that might be interested in attending our events.


Email Marketing Post-Click Tracking Cookies

These cookies are used to report on the pages of our websites that have been viewed by visitors to the site who have followed links from our email marketing campaigns. This analysis helps us to understand additional content that is viewed by the contacts in our database and therefore allows us to improve and tailor future campaigns to those contact’s specific areas of interest.


Disclosing Information

We do not disclose any personal information obtained about you from this website to third parties except with our own legitimate partner companies, specifically the CWC School for Energy Ltd. and CWC Solutions Ltd. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.

We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.


Changes to this Policy

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.


Contacting Us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at info@thecwcgroup.com. You can also correct any factual errors in that information or require us to remove your details form any list under our control.